What (de) motivates customers to use AI-powered conversational agents for shopping? : the extended behavioral reasoning perspective

Ihsan Ullah Jan, Seonggoo Ji, Changju Kim

Year of publication:	2023
Authors:	Jan, Ihsan Ullah ; Ji, Seonggoo ; Kim, Changju
Published in:	Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 75.2023, p. 1-16
Subject:	AI-Powered conversational agents \| Text-based chatbots \| Voice-based chatbots \| Technology readiness \| Behavioral reasoning theory \| Konsumentenverhalten \| Consumer behaviour \| Künstliche Intelligenz \| Artificial intelligence \| Verhaltensökonomik \| Behavioral economics \| Agentenbasierte Modellierung \| Agent-based modeling

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