What determines customers' loyalty towards telecommunication service? : mediating roles of satisfaction and trust
Hiram Ting, Kim-Lim Tan, Xin-Jean Lim, Jun-Hwa Cheah, Qian-Hui Ting, Hui-Bun Ting
| Year of publication: |
2020
|
|---|---|
| Authors: | Hiram Ting ; Tan, Kim-Lim ; Lim, Xin-Jean ; Cheah, Jun-Hwa ; Ting, Qian-Hui ; Ting, Hui-Bun |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 11.2020, 3, p. 234-255
|
| Subject: | loyalty | trust | telecommunications | satisfaction | S-O-R model | Malaysia | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Telekommunikation | Telecommunications | Telekommunikationssektor | Telecommunications industry | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2020.111179 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012522608