What is quality? : an integrative framework of processes and states
Peter N. Golder, Debanjan Mitra, & Christine Moorman
| Year of publication: |
2012
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|---|---|
| Authors: | Golder, Peter N. ; Mitra, Debanjan ; Moorman, Christine |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 76.2012, 4, p. 1-23
|
| Subject: | quality | service quality | perceived quality | satisfaction | expectations | emotion | co-production | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Emotion |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009782931