What matters most? : a sustainable or a conventional hotel experience? : the interaction effect on guest satisfaction : a mixed-methods approach
Zhenzhong Zhao, Mingming Cheng, Kangjuan Lv, Li Huang
| Year of publication: |
2025
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|---|---|
| Authors: | Zhao, Zhenzhong ; Cheng, Mingming ; Lv, Kangjuan ; Huang, Li |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 124.2025, Art.-No. 103988, p. 1-14
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| Subject: | Conventional hotel experience | Guest satisfaction | Interaction effect | Sentiment | Sustainable hotel experience | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Nachhaltige Entwicklung | Sustainable development | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103988 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015357558