What owners want from architects ‐ and how to ensure that expectations are met

The facility manager has selected an architect. He/she might be getting ready to start a great project ‐ but perhaps not. Facility managers are often put into the position of selecting and negotiating contracts for architecture services. This paper is based upon research sponsored by the American Institute of Architects. From input gathered at an owners’ forum last year, this paper focuses on potential improvement areas for architects. It also assists the facility manager to prepare and negotiate a contract that will help ensure the delivery of expectations. This is accomplished by: understanding what to put into the architect’s contract to protect an organisation’s interests and realise expectations; developing a contractual format that will minimise surprises; learning what many owners think are the most common shortcomings of an architect. The facility manager must learn how important it is to select the most suitable architect for their organisation and consolidate the learning by negotiating a contract that will protect the company’s interests and help to achieve the desired results.