What prevents effective utilisation of customer knowledge in professional B-to-B services? : an empirical study
Satu Nätti and Jukka Ojasalo
| Year of publication: |
2008
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|---|---|
| Authors: | Nätti, Satu ; Ojasalo, Jukka |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 9/10, p. 1199-1214
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| Subject: | Lieferantenmanagement | Supplier relationship management | Beziehungsmarketing | Relationship marketing | Wissenstransfer | Knowledge transfer | Dienstleistungssektor | Service industry | Empirische Methode | Empirical method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003802290