"What sort of soil do rhododendrons like?" - Comparing customer and employee responses to requests for product-related information
| Year of publication: |
1999
|
|---|---|
| Authors: | Harris, Kim ; Baron, Steve ; Davies, Barry |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 13.1999, 1, p. 21-37
|