What to say and what to do : the disparity of the communication and investment in sustainability targets, given customer expectations

Hans Ulrich Buhl, Valerie Graf-Drasch, Christian Wiethe

Year of publication:	2023
Authors:	Buhl, Hans Ulrich ; Graf-Drasch, Valerie ; Wiethe, Christian
Published in:	Journal of business economics : JBE. - Berlin : Springer, ISSN 1861-8928, ZDB-ID 2059561-X. - Vol. 93.2023, 3, p. 485-507
Subject:	Customer satisfaction \| Kano model \| Optimization model \| Sustainability reporting \| Sustainability targets \| Kundenzufriedenheit \| Nachhaltige Entwicklung \| Sustainable development \| Nachhaltigkeit \| Sustainability

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