When a robot makes your dinner : a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants
Emily Ma, Yafang Bao, Leijun Huang, Danni Wang, Misun (Sunny) Kim
| Year of publication: |
2023
|
|---|---|
| Authors: | Ma, Emily ; Bao, Yafang ; Huang, Leijun ; Wang, Danni ; Kim, Misun |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 64.2023, 2, p. 184-211
|
| Subject: | China | customer experience | product level theory | robotic restaurants | the United States | USA | United States | Roboter | Robot | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Vergleich | Comparison | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Produktivität | Productivity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/19389655211052286 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014253097