When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Bo Huang and Matthew Philp
| Year of publication: |
2021
|
|---|---|
| Authors: | Huang, Bo ; Philp, Matthew |
| Subject: | Artificial intelligence | attribution | negative world-of-mouth | self-enhancement | service failure | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Virales Marketing | Viral marketing | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2020.1748014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012695297