When bad things happen to good processes : a theory of entropy for process science

Brad C. Meyer, Daniel Bumblauskas, Richard Keegan and Dali Zhang

Year of publication:	2024
Authors:	Meyer, Brad C. ; Bumblauskas, Daniel ; Keegan, Richard ; Zhang, Dali
Published in:	The international journal of productivity and performance management. - Bradford : Emerald, ISSN 1758-6658, ZDB-ID 2024364-9. - Vol. 73.2024, 5, p. 1387-1404
Subject:	Entropy \| Process improvement \| Process degradation \| Improvement practice \| Maintenance \| Entropie \| Prozessmanagement \| Business process management \| Theorie \| Theory \| Qualitätsmanagement \| Quality management

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