When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Alexandra Aguirre-Rodriguez, Adriana Boveda-Lambie, Patricia Torres and Detra Y. Montoya
| Year of publication: |
2022
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|---|---|
| Authors: | Aguirre-Rodriguez, Alexandra ; Boveda-Lambie, Adriana ; Torres, Patricia ; Montoya, Detra Y. |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 43.2022, 3, p. 277-293
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| Subject: | Cultural diversity | Customer satisfaction | Ethnicity | Service customization | Kundenzufriedenheit | Ethnische Gruppe | Ethnic group | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kulturelle Identität | Cultural identity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2021.1992559 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013352802