When female (male) robot is talking to me : effect of service robots' gender and anthropomorphism on customer satisfaction
Soobin Seo
| Year of publication: |
2022
|
|---|---|
| Authors: | Seo, Soobin |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 102.2022, p. 1-8
|
| Subject: | Anthropomorphism | Gender | Gender stereotyping | Moderated mediation model | Service robot | Roboter | Robot | Geschlecht | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Weibliche Arbeitskräfte | Women workers |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103166 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013185267