When female (male) robot is talking to me : effect of service robots' gender and anthropomorphism on customer satisfaction
Year of publication: |
2022
|
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Authors: | Seo, Soobin |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 102.2022, p. 1-8
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Subject: | Anthropomorphism | Gender | Gender stereotyping | Moderated mediation model | Service robot | Kundenzufriedenheit | Customer satisfaction | Roboter | Robot | Geschlecht |
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