When I put on my service mask : determinants and outcomes of emotional labor among hotel service providers according to affective event theory
Wing Lam; Ziguang Chen
| Year of publication: |
2012
|
|---|---|
| Authors: | Lam, Wing ; Chen, Ziguang |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 1, p. 3-11
|
| Subject: | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Emotion | Dienstleistungsqualität | Service quality | Arbeitspsychologie | Organizational psychology |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009406157