When it's too good to be true : consumers' reactions and firms' responses to unintended price mistakes
Year of publication: |
2020
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Authors: | Xia, Lan ; Roggeveen, Anne L. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 114.2020, p. 16-29
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Subject: | Consumer power | Price | Price mistakes | Service fairness | Konsumentenverhalten | Consumer behaviour | Preismanagement | Pricing strategy | Theorie | Theory |
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