When Organisations Change

Organisational change is a fact of business life. With globalisation, increasedcompetition, and improved technology, organisations are moving towards flatterorganisational models.Managing the type of fundamental changes involved in moving from a hierarchical toa flatter organisational structure, for example, often involving greater empowermentof employees and internal markets, is a challenging task.This research analyses the dynamics involved in a typical restructuring exerciseand, in particular, looks at the role of the often undervalued middle manager inimplementing change, making sense of the new structures and conveying thatsense to other workers.A number of observations and lessons are apparent from the research andinformative for any organisations contemplating or undergoing change.[...]