When to drop an unprofitable customer
Year of publication: |
2012
|
---|---|
Authors: | Kaplan, Robert S. |
Published in: |
Harvard business review : HBR. - Boston, Mass. : Harvard Business School Publ. Corp., ISSN 0017-8012, ZDB-ID 2382-6. - Vol. 90.2012, 4, p. 137-141
|
Subject: | Lieferantenmanagement | Supplier relationship management | Prozesskostenrechnung | Activity-based costing | Kundenwert | Customer value |
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