Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution
Natália Araújo Pacheco, Maggie Geuens, Cristiane Pizzutti
| Year of publication: |
January 2018
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|---|---|
| Authors: | Pacheco, Natália Araújo ; Geuens, Maggie ; Santos, Cristiane Pizzutti dos |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 40.2018, p. 60-65
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| Subject: | Thought speed | Service failure | Causal attributions | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2017.09.006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011801745