Why do customers switch? : more satiated or less satisfied
Jeong-yeol Park; Soo Cheong (Shawn) Jang
| Year of publication: |
2014
|
|---|---|
| Authors: | Park, Jeong-yeol ; Jang, Soocheong (Shawn) |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 37.2014, p. 159-170
|
| Subject: | Satiation | Satisfaction | Switching intention | Service quality | Atmospheric quality | Food quality | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Wechselverhalten | Switching behaviour | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Lebensmittel | Food |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010354187