Why do customers use self-service information technologies in retail?
Katrin Kallweit; Philipp Spreer; Waldemar Toporowski
| Year of publication: |
2014
|
|---|---|
| Authors: | Kallweit, Katrin ; Spreer, Philipp ; Toporowski, Waldemar |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 3, p. 268-276
|
| Subject: | Self-service information technology | Technology acceptance | Service quality | Selbstbedienung | Self-service | Dienstleistungsqualität | Informationstechnik | Information technology | Innovationsakzeptanz | Innovation adoption | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Betriebliches Informationssystem | Business intelligence system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010348759