Why user experience is crucial for procurement
Stephen Simko, Brandon Rozelle
| Year of publication: |
2023
|
|---|---|
| Authors: | Simko, Stephen ; Rozelle, Brandon |
| Published in: |
Journal of supply chain management, logistics and procurement. - London : Henry Stewart Publications, ISSN 2516-1814, ZDB-ID 2979175-3. - Vol. 5.2022/2023, 2, p. 160-169
|
| Subject: | user experience (UX) | customer experience (CX) | end customer; | procurement transformation | journey mapping | Amazon effect | self-service technology | spend management technologies | enterprise resource planning (ERP) | indirect procurement | spend compliance | behavioural science | human computer interaction | shadow procurement organisation | Softwareentwicklung | Software development | ERP-System | ERP system | Beschaffung | Procurement | Öffentlicher Auftrag | Public contract | Kundenintegration | Customer integration | Selbstbedienung | Self-service | Beziehungsmarketing | Relationship marketing |