Winning the Service Game
Year of publication: |
1997
|
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Authors: | Wirtz, Jochen |
Published in: |
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore. - Singapore, ISSN 0217-4561, ZDB-ID 8585015. - Vol. 14.1997, 1, p. 103
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