Work‐family conflict and job satisfaction in stressful working environments : The moderating roles of perceived supervisor support and internal locus of control

Purpose – This study aims to examine the moderating effects of perceived supervisor support (work environment variable) and internal locus of control (personality variable) on the relationship of work‐family conflict with job satisfaction. Design/methodology/approach – Questionnaire surveys were administered. Data were collected from correctional officers in Taiwan. Hierarchical regression analysis was used to test the hypotheses. Findings – Results show that work‐family conflict has a negative effect on job satisfaction. Perceived supervisor support and internal locus of control not only have direct effects on job satisfaction but also significantly moderate the relationship between work‐family conflict and job satisfaction. Practical implications – This study suggests that a supportive leadership style, and a mentoring and training program, among others, may help reduce work‐family conflict and increase the job satisfaction of Taiwanese correctional officers. Originality/value – This study contributes to the extant work‐family conflict and correctional literature. The moderating effects of perceived supervisor support and internal locus of control are explored to further elaborate on the relationship between work‐family conflict and job satisfaction.