Workforce competency model (WFCM) : An empirical study in Malaysia of a model for maintenance workforce performance evaluation

Purpose – The paper aims to introduce a model for measuring individual performance named Workforce Competency Model (WFCM). Notable aspects of the model including its validation/verification are explored and presented by means of a case study. Design/methodology/approach – The model is developed by referring to the previously developed models in literature, which are concerned with the measurement of human or individual performance. Taking into account the organization's needs for each of the workers to be evaluated on identified indicators, performances of individual maintenance workers are quantified according to factors that contribute to those indicators. Findings – Previous studies show the significance of human involvement in maintenance has been highlighted in many industries; the human element is one of the primary aspects that influence maintenance effectiveness. A model for quantifying individual workers' performance is introduced. A case study carried out in an electronic packaging company for verification and validation purpose demonstrates the developed model is efficient, accurate, flexible and feasible. Originality/value – This paper presents a unique approach to developing a model that can be used as a tool to effectively evaluate maintenance workforce performance. This study involves a thorough review of the past literature to design the concept to be used, the development process of the model, and validation of the developed model through a case study. The great challenge to the success of this project is to develop the model so that a robust and feasible measurement tool can be built.