'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre
| Year of publication: |
2006
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| Authors: | Ellis, Vaughan ; Taylor, Phil |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 7227838. - Vol. 21.2006, 2, p. 107-122
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