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accessRights:"restricted"
~isPartOf:"International journal of services, economics and management"
~subject:"Service quality"
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Service quality
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
5
satisfaction
5
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Konsumentenverhalten
3
loyalty
3
Arbeitszufriedenheit
2
Confidence
2
Job satisfaction
2
Satisfaction
2
Vertrauen
2
Zufriedenheit
2
trust
2
Bank
1
Bus transport
1
Busverkehr
1
Competitive advantage
1
Coronavirus
1
Customer value
1
Decentralization
1
Dezentralisierung
1
Dienstleistungsinnovation
1
E-commerce
1
Electronic Commerce
1
Epidemic
1
Epidemie
1
Higher education institution
1
Hochschule
1
Innovation
1
Kundenwert
1
Lieferantenmanagement
1
Malaysia
1
Online retailing
1
Online-Handel
1
Public services
1
S-O-R model
1
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English
5
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Anh T. Ha
1
Boon Liat Cheng
1
Cham Tat Huei
1
Cheah, Jun-Hwa
1
Cuong H. Nguyen
1
Dent, Michael M.
1
Heang, Lee Teck
1
Hiram Ting
1
Kruger, Jack
1
Lim, Xin-Jean
1
Lykoudi, Dimitra Margieta
1
Mostert, Pierre
1
Nguyen Hung Vu
1
Nguyen Thang V.
1
Tan, Kim-Lim
1
Theron, Eksteen
1
Ting, Hui-Bun
1
Ting, Qian-Hui
1
Tsogas, Markos Marios H.
1
Zouni, Georgia
1
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Published in...
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International journal of services, economics and management
International journal of hospitality management
28
Journal of retailing and consumer services
26
Journal of business research : JBR
10
Service business
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
8
Services marketing quarterly
8
International journal of quality & reliability management
7
International journal of contemporary hospitality management
6
Journal of air transport management
6
Tourism management : research, policies, practice
6
International journal of bank marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service management
5
The international journal of bank marketing : IJBM
5
Tourism management perspectives : TMP
5
International journal of education economics and development : IJEED
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of productivity and quality management : IJPQM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Asia Pacific journal of marketing and logistics
3
Business and Economic Research : BER
3
Health care management review : HCM review
3
International journal of event and festival management
3
International review on public and non-profit marketing
3
Journal of Islamic marketing
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing for higher education
3
Journal of service theory and practice : JSTP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing
3
Marketing intelligence & planning
3
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ECONIS (ZBW)
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1
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
2
What determines customers' loyalty towards telecommunication service? : mediating roles of satisfaction and trust
Hiram Ting
;
Tan, Kim-Lim
;
Lim, Xin-Jean
;
Cheah, Jun-Hwa
; …
- In:
International journal of services, economics and management
11
(
2020
)
3
,
pp. 234-255
Persistent link: https://www.econbiz.de/10012522608
Saved in:
3
Impacts of decentralisation on quality and satisfaction : evidence from city bus service in Vietnam
Nguyen Hung Vu
;
Nguyen Thang V.
;
Cuong H. Nguyen
;
Anh T. Ha
- In:
International journal of services, economics and management
10
(
2019
)
3
,
pp. 229-247
Persistent link: https://www.econbiz.de/10012178938
Saved in:
4
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
5
Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Zouni, Georgia
;
Tsogas, Markos Marios H.
;
Lykoudi, …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
Saved in:
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