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~isPartOf:"Journal of service theory and practice : JSTP"
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Customer service
11
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11
Beziehungsmarketing
7
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7
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Journal of service theory and practice : JSTP
Journal of retailing and consumer services
64
International journal of hospitality management
53
Journal of business research : JBR
45
The journal of services marketing
44
SpringerLink / Bücher
42
Journal of service research
21
Springer eBook Collection / Business and Economics
18
International journal of contemporary hospitality management
15
Journal of service management
14
The service industries journal
14
Journal of service research : JSR
13
Journal of service theory and practice
13
Journal of hospitality marketing & management
12
Service business
12
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Services marketing quarterly
10
Tourism management : research, policies, practice
9
European journal of marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Psychology & marketing
6
Asia Pacific journal of marketing and logistics
5
European journal of operational research : EJOR
5
International journal of production economics
5
International journal of quality and service sciences
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Journal of travel and tourism marketing
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Manufacturing & Service Operations Management
5
Technological forecasting & social change : an international journal
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The Cornell hospitality quarterly
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The TQM journal : the international review of organizational improvement
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The journal of business & industrial marketing
5
Total quality management & business excellence
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Tourism management perspectives : TMP
5
American Journal of Business
4
Business process management journal
4
Human resource management review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of consumer studies
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 47-68
Persistent link: https://www.econbiz.de/10011601107
Saved in:
3
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
4
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
5
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
8
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
9
Managing knowledge to create customer service value
Martelo-Landroguez, Silvia
;
Martin-Ruiz, David
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011588809
Saved in:
10
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
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