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accessRights:"restricted"
~isPartOf:"The service industries journal"
~subject:"Service quality"
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Service quality
Satisfaction
11
Zufriedenheit
11
Lebensqualität
9
Quality of life
9
Arbeitszufriedenheit
8
Job satisfaction
8
Customer satisfaction
7
Kundenzufriedenheit
7
satisfaction
6
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Emotion
3
Tourism employees
3
Tourismusberufe
3
Arbeitsbedingungen
2
Deutschland
2
Dienstleistung
2
Dienstleistungssektor
2
Emotional dissonance
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Freizeit
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Germany
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Holiday behaviour
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Hotel industry
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Hotellerie
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Leisure
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Measurement
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Messung
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Service industry
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Services
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Social behaviour
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Social indicator
2
Sozialer Indikator
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Soziales Verhalten
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Subjective well-being
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Tourism
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Tourismus
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English
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Cetin, Gurel
1
Chang, Chia-Wen
1
Falter, Mareike
1
Hadwich, Karsten
1
Huang, Heng-Chiang
1
Lee, Han
1
Park, Sang-June
1
Wang, Shih-Ju
1
Yi, Youjae
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The service industries journal
International journal of hospitality management
28
Journal of retailing and consumer services
26
Journal of business research : JBR
10
Service business
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
8
Services marketing quarterly
8
International journal of quality & reliability management
7
International journal of contemporary hospitality management
6
Journal of air transport management
6
Tourism management : research, policies, practice
6
International journal of bank marketing
5
International journal of services, economics and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service management
5
The international journal of bank marketing : IJBM
5
Tourism management perspectives : TMP
5
International journal of education economics and development : IJEED
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of productivity and quality management : IJPQM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Technological forecasting & social change : an international journal
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Asia Pacific journal of marketing and logistics
3
Business and Economic Research : BER
3
Health care management review : HCM review
3
International journal of event and festival management
3
International review on public and non-profit marketing
3
Journal of Islamic marketing
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing for higher education
3
Journal of service theory and practice : JSTP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing
3
Marketing intelligence & planning
3
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ECONIS (ZBW)
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1
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
2
Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
3
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
4
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
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