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accessRights:"restricted"
~source:"econis"
~subject:"Service quality"
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Service quality
Satisfaction
3,078
Zufriedenheit
2,588
Lebensqualität
1,358
Quality of life
1,356
Customer satisfaction
952
Kundenzufriedenheit
952
Consumer behaviour
697
Konsumentenverhalten
697
Arbeitszufriedenheit
687
Job satisfaction
686
satisfaction
451
Beziehungsmarketing
426
Relationship marketing
426
Dienstleistungsqualität
397
Deutschland
330
Germany
329
Life satisfaction
238
Happiness
236
Social indicator
222
Sozialer Indikator
222
Well-being
222
Subjective well-being
215
Estimation
206
Health
206
Schätzung
206
Gesundheit
204
Holiday behaviour
200
Urlaubsverhalten
200
Personality psychology
185
Persönlichkeitspsychologie
185
Emotion
182
Tourism
182
Tourismus
180
Welt
163
World
163
Coronavirus
158
China
152
well-being
150
life satisfaction
149
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88
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Article
397
Book / Working Paper
2
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Article in journal
396
Aufsatz in Zeitschrift
396
Arbeitspapier
1
Aufsatz im Buch
1
Book section
1
Conference paper
1
Graue Literatur
1
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1
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1
Working Paper
1
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English
399
Author
All
Han, Heesup
4
Mainardes, Emerson Wagner
4
Altinay, Levent
3
Ladeira, Wagner Junior
3
McColl-Kennedy, Janet R.
3
Morrison, Alastair M.
3
Nicolau, Juan Luis
3
Ringle, Christian M.
3
Sampaio, Cláudio Hoffmann
3
Santini, Fernando de Oliveira
3
Ahrholdt, Dennis C.
2
Alrawadieh, Zaid
2
Alén, Elisa
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Armbrecht, John
2
Arteaga-Moreno, Francisco
2
Astrini, Nidya Judhi
2
Bakti, I Gede Mahatma Yuda
2
Balaji, M. S.
2
Barrio-García, Salvador del
2
Bilgihan, Anil
2
Bruce, Helen L.
2
Bujisic, Milos
2
Cervera-Taulet, Amparo
2
Cheah, Jun-Hwa
2
Chen, Ching-fu
2
Chien, Alyna T.
2
Choi, Hwansuk Chris
2
Chua, Bee-Lia
2
Del Chiappa, Giacomo
2
Deshwal, Pankaj
2
Ding, May-Ching
2
Dogru, Tarik
2
El-Geneidy, Ahmed
2
Fayos-Gardó, Teresa
2
Fernandes, Teresa
2
Gallan, Andrew S.
2
Gallarza, Martina G.
2
Gudergan, Siegfried
2
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International journal of hospitality management
28
Journal of retailing and consumer services
26
Journal of business research : JBR
10
Service business
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
8
Services marketing quarterly
8
International journal of quality & reliability management
7
International journal of contemporary hospitality management
6
Journal of air transport management
6
Tourism management : research, policies, practice
6
International journal of bank marketing
5
International journal of services, economics and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service management
5
The international journal of bank marketing : IJBM
5
Tourism management perspectives : TMP
5
International journal of education economics and development : IJEED
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of productivity and quality management : IJPQM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Asia Pacific journal of marketing and logistics
3
Business and Economic Research : BER
3
Health care management review : HCM review
3
International journal of event and festival management
3
International review on public and non-profit marketing
3
Journal of Islamic marketing
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing for higher education
3
Journal of service theory and practice : JSTP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing
3
Marketing intelligence & planning
3
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ECONIS (ZBW)
RePEc
8
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1
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1
Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P.
- In:
International journal of business innovation and …
31
(
2023
)
3
,
pp. 339-355
Persistent link: https://www.econbiz.de/10014336930
Saved in:
2
Does making less effort entail satisfaction? : a large empirical study on client relationship services
Ardelet, Caroline
;
Benavent, Christophe
- In:
International journal of market research
65
(
2023
)
1
,
pp. 83-99
Persistent link: https://www.econbiz.de/10014233821
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
6
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
7
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
8
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
9
Mobile banking service quality and continuance intention : mediating role of satisfaction : a two-stage structural equation modeling-artificial neural network approach
Pokhrel, Laxman
;
Anup K C
- In:
International journal of bank marketing
42
(
2024
)
3
,
pp. 389-413
Persistent link: https://www.econbiz.de/10014525350
Saved in:
10
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
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