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accessRights:"restricted"
~subject:"China"
~subject:"Service quality"
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China
Service quality
Satisfaction
3,219
Zufriedenheit
2,589
Quality of life
1,363
Lebensqualität
1,360
Customer satisfaction
952
Kundenzufriedenheit
952
Consumer behaviour
697
Konsumentenverhalten
697
Arbeitszufriedenheit
687
Job satisfaction
687
satisfaction
502
Beziehungsmarketing
426
Relationship marketing
426
Dienstleistungsqualität
397
Deutschland
330
Germany
330
Happiness
248
Life satisfaction
239
Well-being
226
Subjective well-being
222
Social indicator
221
Sozialer Indikator
221
Health
210
Estimation
206
Schätzung
206
Gesundheit
204
Holiday behaviour
200
Urlaubsverhalten
200
Personality psychology
185
Persönlichkeitspsychologie
185
Emotion
183
Tourism
183
Tourismus
180
Welt
163
World
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Coronavirus
158
well-being
154
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149
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527
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527
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8
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8
Arbeitspapier
5
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5
Graue Literatur
4
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4
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1
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1
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English
543
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9
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Han, Heesup
5
Knight, John B.
5
Cheng, Zhiming
4
Mainardes, Emerson Wagner
4
Smyth, Russell
4
Altinay, Levent
3
Cai, Shu
3
Gunatilaka, Ramani
3
Ladeira, Wagner Junior
3
Ma, Wanglin
3
McColl-Kennedy, Janet R.
3
Morrison, Alastair M.
3
Nicolau, Juan Luis
3
Nie, Peng
3
Ringle, Christian M.
3
Ryu, Kisang
3
Sampaio, Cláudio Hoffmann
3
Santini, Fernando de Oliveira
3
Sousa-Poza, Alfonso
3
Su, LuJun
3
Ahrholdt, Dennis C.
2
Alrawadieh, Zaid
2
Alén, Elisa
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Armbrecht, John
2
Arteaga-Moreno, Francisco
2
Astrini, Nidya Judhi
2
Bakti, I Gede Mahatma Yuda
2
Balaji, M. S.
2
Bang, Nguyen
2
Barrio-García, Salvador del
2
Bilgihan, Anil
2
Bruce, Helen L.
2
Bujisic, Milos
2
Cervera-Taulet, Amparo
2
Cheah, Jun-Hwa
2
Chen, Ching-fu
2
Chen, Diandian
2
Chen, Jing
2
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National Bureau of Economic Research
1
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International journal of hospitality management
28
Journal of retailing and consumer services
26
China economic review : an international journal
16
Tourism management : research, policies, practice
12
Journal of business research : JBR
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
Service business
10
Journal of hospitality marketing & management
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
International journal of quality & reliability management
7
Tourism management perspectives : TMP
7
Applied economics
6
International journal of bank marketing
6
International journal of contemporary hospitality management
6
Journal of air transport management
6
Applied economics letters
5
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
5
International journal of services, economics and management
5
Journal of service management
5
The international journal of bank marketing : IJBM
5
Asia Pacific journal of marketing and logistics
4
International journal of education economics and development : IJEED
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of productivity and quality management : IJPQM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Business and Economic Research : BER
3
Economic modelling
3
Electronic commerce research
3
Energy economics
3
Health care management review : HCM review
3
International journal of business and systems research : IJBSR
3
International review of economics & finance : IREF
3
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ECONIS (ZBW)
543
RePEc
9
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1
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552
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1
Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P.
- In:
International journal of business innovation and …
31
(
2023
)
3
,
pp. 339-355
Persistent link: https://www.econbiz.de/10014336930
Saved in:
2
Does making less effort entail satisfaction? : a large empirical study on client relationship services
Ardelet, Caroline
;
Benavent, Christophe
- In:
International journal of market research
65
(
2023
)
1
,
pp. 83-99
Persistent link: https://www.econbiz.de/10014233821
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Are unhappy people more likely to be religious? : evidence from Chinese rural elderly
Xia, Liying
;
Zhang, Jianbo
;
Ma, Xuelin
- In:
Quantitative analysis of social and financial market …
,
(pp. 143-155)
.
2022
Persistent link: https://www.econbiz.de/10013483036
Saved in:
5
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
6
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
7
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
8
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
9
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
10
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
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