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~subject:"Customer satisfaction"
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Customer satisfaction
Airline
1,232
Fluggesellschaft
1,206
Luftverkehr
751
Air transport
749
Dienstleistungsqualität
159
Service quality
159
Low-cost strategy
158
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Preismanagement
158
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158
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143
Passagierluftverkehr
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Theorie
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Han, Heesup
6
Messner, Wolfgang
5
Park, Eunil
4
Loureiro, Sandra Maria Correia
3
Prentice, Catherine
3
Chua, Bee-Lia
2
Golmohammadi, Davood
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Hyun, Sunghyup Sean
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Lee, Sanghyeop
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Liu, Chih-Hsing
2
Matikiti, Rosemary
2
Mpinganjira, Mercy
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2
Petrick, James F.
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Roberts-Lombard, Mornay
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1
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1
Anzanello, Michel J.
1
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1
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1
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1
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Journal of air transport management
34
Journal of travel and tourism marketing
8
Journal of retailing and consumer services
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Services marketing quarterly
3
Tourism management : research, policies, practice
3
Tourism review
3
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of customer behaviour
2
The TQM journal : the international review of organizational improvement
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Advances in management accounting
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Decision : official journal of Indian Institute of Management Calcutta
1
Eurasian business review
1
EuroMed journal of management : EMJM
1
IEEE transactions on engineering management : EM
1
International journal of business and systems research : IJBSR
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Inventi impact: service sector
1
Journal of African business
1
Journal of Asia Business Studies
1
Journal of advances in management research : JAMR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of operations management
1
Journal of strategic marketing
1
Journal of transport economics & policy : JTEP
1
Journal of vacation marketing
1
Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
1
Management decision
1
Measuring consumer behavior in hospitality for enhanced decision making
1
Research in transportation economics
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ECONIS (ZBW)
111
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1
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
2
Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews
Dike, Somtochukwu Emmanuel
;
Abrahams, Alan
;
Anjomshoae, Ali
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 611-639
Persistent link: https://www.econbiz.de/10014503126
Saved in:
3
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
4
Nordic Airports' service quality attributes : themes in online reviews
Arasli, Hüseyin
;
Saydam, Mehmet Bahri
;
Jafari, Kaveh
; …
- In:
Scandinavian journal of hospitality and tourism
23
(
2023
)
2/3
,
pp. 248-263
Persistent link: https://www.econbiz.de/10014439088
Saved in:
5
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, …
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
6
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
7
Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
Saved in:
8
Evaluating effective criteria on customer satisfaction using the best-worst method and optimizing resource allocation, case study Iran aseman airlines
Dehnavi, Morteza Narimani
;
Yazdian, Seyed Ahmad
; …
- In:
Journal of air transport management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014283370
Saved in:
9
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
10
Transportation quality, customer satisfaction and financial performance
Teklay, Belaynesh
;
Dow, Kevin E.
;
Askarany, Davood
; …
- In:
Advances in management accounting
34
(
2022
),
pp. 63-82
Persistent link: https://www.econbiz.de/10014308858
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