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~subject:"Service quality"
~subject:"World"
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Service quality
World
Satisfaction
3,223
Zufriedenheit
2,589
Quality of life
1,362
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1,359
Customer satisfaction
952
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952
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697
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697
Arbeitszufriedenheit
687
Job satisfaction
687
satisfaction
502
Beziehungsmarketing
426
Relationship marketing
426
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397
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330
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330
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248
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239
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226
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222
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222
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210
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Helliwell, John F.
8
Wolfers, Justin
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5
Stevenson, Betsey
5
Grover, Shawn
4
Han, Heesup
4
Mainardes, Emerson Wagner
4
Wang, Shun
4
Altinay, Levent
3
Bruni, Luigino
3
Bryson, Alex
3
De Neve, Jan-Emmanuel
3
Huang, Haifang
3
Ladeira, Wagner Junior
3
McColl-Kennedy, Janet R.
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2
Akay, Alpaslan
2
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2
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2
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2
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2
Bakti, I Gede Mahatma Yuda
2
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Barrio-García, Salvador del
2
Berlemann, Michael
2
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Bruce, Helen L.
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International journal of hospitality management
28
Journal of retailing and consumer services
26
Journal of business research : JBR
13
The journal of services marketing
12
Service business
10
Working paper / National Bureau of Economic Research, Inc.
10
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
8
Services marketing quarterly
8
International journal of quality & reliability management
7
International journal of contemporary hospitality management
6
Journal of air transport management
6
Tourism management : research, policies, practice
6
Tourism management perspectives : TMP
6
Applied economics
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Applied economics letters
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Discussion paper / Centre for Economic Policy Research
5
International journal of bank marketing
5
International journal of happiness and development
5
International journal of services, economics and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service management
5
The international journal of bank marketing : IJBM
5
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
5
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
4
International journal of education economics and development : IJEED
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of productivity and quality management : IJPQM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Asia Pacific journal of marketing and logistics
3
Business and Economic Research : BER
3
Discussion papers / CEPR
3
Handbook on wellbeing, happiness and the environment
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Health care management review : HCM review
3
International journal of event and festival management
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International review on public and non-profit marketing
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ECONIS (ZBW)
560
RePEc
8
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1
Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P.
- In:
International journal of business innovation and …
31
(
2023
)
3
,
pp. 339-355
Persistent link: https://www.econbiz.de/10014336930
Saved in:
2
Does making less effort entail satisfaction? : a large empirical study on client relationship services
Ardelet, Caroline
;
Benavent, Christophe
- In:
International journal of market research
65
(
2023
)
1
,
pp. 83-99
Persistent link: https://www.econbiz.de/10014233821
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
SDG commentary: services that enable well-being of the human species
Hammedi, Wafa
;
Parkinson, Joy
;
Patrício, Lia
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 153-163
Persistent link: https://www.econbiz.de/10014473607
Saved in:
5
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
6
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
7
Measuring the impact of remote working adaptation on employees' well-being during COVID-19 : insights for innovation management environments
Alvarez-Torres, Francisco Javier
;
Schiuma, Giovanni
- In:
European journal of innovation management
27
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014501047
Saved in:
8
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
9
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
10
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
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