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isPartOf:"Beiträge zur Controlling-Forschung"
~isPartOf:"Journal of retailing and consumer services"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Service-Management"
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Dienstleistungsmanagement
9
Service management
9
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
Customer satisfaction
2
Einzelhandel
2
Kundenzufriedenheit
2
Retail trade
2
Brand management
1
Computer-aided logistics
1
Croatia
1
Customer incivility
1
Customer integration
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Customer misbehaviour
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Customer service
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Dienstleistung
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Erfolgsfaktor
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Fast Food
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Fast food
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Game theory
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IT-gestützte Logistik
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Kroatien
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Article
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Aufsatz in Zeitschrift
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Graue Literatur
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Abuelsamen, Amjad
1
Amrouche, Nawel
1
Ashill, Nick
1
Brown, James R.
1
Cheung, Millissa F. Y.
1
Fellesson, Markus
1
Ficko, Dejan
1
Gibbs, Tanya
1
Heider, Raphael
1
Kohijoki, Anna-Maija
1
Moeller, Sabine
1
Renko, Sanda
1
Salomonson, Nicklas
1
Semaan, Rania W.
1
To, W. M.
1
Watson, Stevie
1
Yan, Ruiliang
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Beiträge zur Controlling-Forschung
Journal of retailing and consumer services
Journal of service management
33
International journal of hospitality management
30
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Services marketing quarterly
9
International journal of quality and service sciences
8
Journal of business research : JBR
8
Public management review
8
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Manufacturing & service operations management : M & SOM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Cornell hospitality quarterly : CQ
5
Information systems and e-business management : ISeB
5
Information systems management
5
International journal of services, economics and management
5
The journal of business & industrial marketing
5
The service industries journal
5
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
4
Die Betriebswirtschaft : DBW
4
European management journal
4
Harvard-Business-Manager : das Wissen der Besten
4
International journal of services and operations management : IJSOM
4
Journal of service theory and practice : JSTP
4
Management decision : MD
4
Operations management research : OMR ; advancing practice through theory
4
European journal of operational research : EJOR
3
Health care management review : HCM review
3
International journal of production research
3
International journal of quality & reliability management
3
Journal of engineering and technology management : JET-M
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ECONIS (ZBW)
9
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9
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date (oldest first)
1
Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
2
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
3
Can a weak retailer benefit from a manufacturer-dominant retailer alliance?
Amrouche, Nawel
;
Yan, Ruiliang
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 34-42
Persistent link: https://www.econbiz.de/10009701597
Saved in:
4
Outlet patronage in on-the-go consumption : an analysis of patronage preference drivers for convenience outlets versus traditional retail outlets
Heider, Raphael
;
Moeller, Sabine
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 313-324
Persistent link: https://www.econbiz.de/10009541308
Saved in:
5
Consumer responses to service situations : tests for main and interaction effects
Watson, Stevie
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 287-296
Persistent link: https://www.econbiz.de/10009541359
Saved in:
6
The effect of aging on consumer disadvantage in grocery retail services among the Finnish elderly
Kohijoki, Anna-Maija
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 370-377
Persistent link: https://www.econbiz.de/10009232564
Saved in:
7
Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
Saved in:
8
Managing the retail format portfolio : an application of modern portfolio theory
Brown, James R.
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10003938042
Saved in:
9
New logistics technologies in improving customer value in retailing service
Renko, Sanda
;
Ficko, Dejan
- In:
Journal of retailing and consumer services
17
(
2010
)
3
,
pp. 216-223
Persistent link: https://www.econbiz.de/10003978377
Saved in:
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