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isPartOf:"Berichte aus der Betriebswirtschaft"
~isPartOf:"Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg"
~isPartOf:"Journal of contemporary management : JMC"
~subject:"Konsumentenverhalten"
~type:"article"
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Search: subject_exact:"Retailgeschäft von Banken"
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Konsumentenverhalten
Beziehungsmarketing
2
Consumer behaviour
2
Customer loyalty
2
Customer retention
2
Customer satisfaction
2
Customer service
2
Customer service quality
2
Dienstleistungsqualität
2
Kundenbindung
2
Kundenservice
2
Kundenzufriedenheit
2
Namibia
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Personal banking
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Privatkundengeschäft
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Relationship marketing
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ServQual
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Service quality
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Mensah, Samuel N-A
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Moongela, Hilma
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Berichte aus der Betriebswirtschaft
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
Journal of contemporary management : JMC
The international journal of bank marketing : IJBM
20
Journal of retailing and consumer services
10
Journal of financial services marketing : JFSM
9
International journal of bank marketing
8
European journal of marketing : EJM
3
Global business review
3
International journal of services and operations management
3
Managing service quality : MSQ ; an international journal
3
The journal of services marketing
3
African journal of economic and management studies : AJEMS
2
Aspekte der Digitalisierung in Banken
2
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
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Banks and bank systems : international research journal
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Business and Economic Research : BER
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Cogent business & management
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Essays in industrial organization and asset allocation
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GITAM journal of management : a quarterly publication of GITAM Institute of Management
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International journal of business excellence : IJBEX
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International journal of economic perspectives : IJEP
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International journal of electronic customer relationship management : IJECRM
2
International journal of financial innovation in banking : IJFIB
2
International journal of quality and service sciences
2
Journal of digital banking
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Quality management journal : QMJ
2
The service industries journal
2
Total quality management & business excellence
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Administrative Sciences : open access journal
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Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
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Annales Universitatis Mariae Curie-Skłodowska / H
1
Athens journal of business & economics : AJBE
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Australian economic history review : a journal of economic, business & social history
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BIS quarterly review : international banking and financial market developments
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Behavioral finance
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Business infrastructure for sustainability in developing economies
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Business, finance and economics of China
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Central European business review : CEBR
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Competitiveness review : CR
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
2
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
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