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isPartOf:"Berichte aus der Betriebswirtschaft"
~isPartOf:"Journal of contemporary management : JMC"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Distribution channel"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Retailgeschäft von Banken"
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Distribution channel
Konsumentenverhalten
Personal banking
22
Privatkundengeschäft
22
Beziehungsmarketing
13
Consumer behaviour
13
Relationship marketing
13
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
8
Service quality
8
Retail banking
7
Electronic Banking
6
Electronic banking
6
Customer service
4
Kundenbindung
4
Kundenservice
4
Bank
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Bank marketing
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Bankmarketing
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Deutschland
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Germany
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Social Web
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Social web
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Vertrauen
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Confidence
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Customer integration
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Customer loyalty
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Customer retention
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Customer service quality
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Direct marketing
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Direktmarketing
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Emotion
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Geschlecht
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Großbritannien
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Internet marketing
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Kundenintegration
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2
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Mensah, Samuel N-A
2
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Ashill, Nicholas J.
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1
Carsana, Laurence
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1
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1
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1
Otto, Philipp E.
1
Pick, Doreén
1
Pinto, Teresa
1
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1
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1
Rod, Michel
1
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1
Stott, Henry
1
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1
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Berichte aus der Betriebswirtschaft
Journal of contemporary management : JMC
Journal of retailing and consumer services
The international journal of bank marketing : IJBM
20
Journal of financial services marketing : JFSM
10
International journal of bank marketing
8
Europäische Hochschulschriften / 5
5
Die Bank
4
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
3
European journal of marketing : EJM
3
Global business review
3
International journal of services and operations management
3
Managing service quality : MSQ ; an international journal
3
The journal of services marketing
3
African journal of economic and management studies : AJEMS
2
Aspekte der Digitalisierung in Banken
2
Bankinnovationen
2
Banks and bank systems : international research journal
2
Business and Economic Research : BER
2
Cogent business & management
2
Essays in industrial organization and asset allocation
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of business excellence : IJBEX
2
International journal of economic perspectives : IJEP
2
International journal of electronic customer relationship management : IJECRM
2
International journal of financial innovation in banking : IJFIB
2
International journal of quality and service sciences
2
Journal of digital banking
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of strategic marketing
2
Kompendium bankbetrieblicher Anwendungsfelder
2
Quality management journal : QMJ
2
The service industries journal
2
Total quality management & business excellence
2
Wertorientierte Vertriebssteuerung in Banken und Sparkassen : Deckungsbeitragsmessung, Multikanal-Steuerung, erfolgsabhängige Vergütung
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Achieving excellence in retail banking
1
Administrative Sciences : open access journal
1
Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
1
Annales Universitatis Mariae Curie-Skłodowska / H
1
Asian Administration & Management Review
1
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ECONIS (ZBW)
13
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1
Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry : a multi-group analysis utilizing social exchange the...
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581920
Saved in:
2
Impact of shared history on customers' service evaluations
Al Hakim, Zeina T.
;
Sengupta, Sanchayan
;
Cuny, Caroline
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012268822
Saved in:
3
Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
4
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
5
The effect of digital design in retail banking on customers’ commitment and loyalty : the mediating role of positive affect
Reydet, Sabine
;
Carsana, Laurence
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 132-138
Persistent link: https://www.econbiz.de/10011729734
Saved in:
6
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
7
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
8
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
9
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
10
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
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