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isPartOf:"Business performance measurement and management : new contexts, themes and challenges"
~isPartOf:"International journal of hospitality management"
~subject:"Hospitality"
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Search: subject_exact:"KPI (Key performance indicator)"
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Hospitality
Performance measurement
74
Performance-Messung
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Hotel industry
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Hotellerie
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Firm performance
28
Unternehmenserfolg
28
Customer satisfaction
9
Dienstleistungsqualität
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Hotel performance
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Kundenzufriedenheit
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Performance management
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Performance-Management
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Beziehungsmarketing
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Relationship marketing
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Balanced Scorecard
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Balanced scorecard
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Hospital
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Hospitality industry
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Nachhaltigkeit
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Arbeitsverhalten
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Consumer behaviour
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Financial performance
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Hotel
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Qualitätsmanagement
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Strategisches Management
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Alcántara-Pilar, Juan Miguel
1
Aubke, Florian
1
Baggio, Rodolfo
1
Barrio-García, Salvador del
1
Chadee, Doren
1
Crespo-Almendros, Esmeralda
1
D'Angella, Francesca
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Eid, Riyad
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Elbanna, Said
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Galetzka, Mirjam
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Groen, Brenda H.
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Kamel, Hany
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Köseoglu, Mehmet Ali
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Pijls, Ruth
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Porcu, Lucia
1
Pruyn, Ad
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Ren, Shuang
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Sainaghi, Ruggero
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Scott, Noel
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Tetteh, Issaka Lawerh
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Business performance measurement and management : new contexts, themes and challenges
International journal of hospitality management
International journal of contemporary hospitality management
1
Journal of service management
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Influence of guanxi on hospitality career performance in China : is more necessarily better?
Ren, Shuang
;
Chadee, Doren
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389850
Saved in:
2
Foundations of hospitality performance measurement research : a co-citation approach
Sainaghi, Ruggero
;
Köseoglu, Mehmet Ali
;
D'Angella, …
- In:
International journal of hospitality management
79
(
2019
),
pp. 21-40
Persistent link: https://www.econbiz.de/10012012773
Saved in:
3
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
4
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
5
Measuring hotel performance using the balanced scorecard : a theoretical construct development and its empirical validation
Elbanna, Said
;
Eid, Riyad
;
Kamel, Hany
- In:
International journal of hospitality management
51
(
2015
),
pp. 105-114
Persistent link: https://www.econbiz.de/10011413952
Saved in:
6
Knowledge sharing in revenue management teams : antecedents and consequences of group cohesion
Aubke, Florian
;
Wöber, Karl
;
Scott, Noel
;
Baggio, Rodolfo
- In:
International journal of hospitality management
41
(
2014
),
pp. 149-157
Persistent link: https://www.econbiz.de/10010403055
Saved in:
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