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isPartOf:"Erhvervsøkonomisk tidsskrift"
~isPartOf:"European journal of industrial engineering : EJIE"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Service quality"
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Search: subject_exact:"Warteschlangentheorie"
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Service quality
Warteschlangentheorie
74
Queueing theory
69
service operations
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Spieltheorie
10
Stochastic process
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Stochastischer Prozess
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queueing theory
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Operations Research
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Afèche, Philipp
2
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Guo, Pengfei
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Kostami, Vasiliki
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Mateo Collazos, Pedro M.
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Erhvervsøkonomisk tidsskrift
European journal of industrial engineering : EJIE
Manufacturing & service operations management : M & SOM
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of production economics
4
Omega : the international journal of management science
4
Operations research
4
Faculty & research / Insead : working paper series
2
Health care management science
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International journal of production research
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Production and operations management : an international journal of the Production and Operations Management Society
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Simon Business School working paper
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Business process management journal
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ESMT Berlin Working Paper
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Economics of education review
1
European journal of operational research : EJOR
1
HEC Paris research paper series
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Handbook of hospitality operations and IT
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management : IJSOM
1
International journal of services technology and management
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Journal of business economics and management
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Journal of health economics
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Journal of marketing research : JMR
1
Journal of retailing
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Journal of the Operational Research Society : OR
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Marketing letters : a journal of research in marketing
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OR spectrum : quantitative approaches in management
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Operational research : an international journal
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Praj̄nȧn : journal of social and management sciences
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RAIRO / Operations research
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Schriftenreihe innovatives Dienstleistungsmanagement
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Service business
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The journal of consumer marketing
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The service industries journal
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Total quality management & business excellence
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ECONIS (ZBW)
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1
Signaling service quality through queue disclosure
Guo, Pengfei
;
Haviv, Moshe
;
Luo, Zhenwei
;
Wang, Yulan
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
2
,
pp. 543-562
Persistent link: https://www.econbiz.de/10014302135
Saved in:
2
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
3
Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
4
Speed-quality trade-offs in a dynamic model
Kostami, Vasiliki
;
Rajagopalan, Sampath
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
1
,
pp. 104-118
Persistent link: https://www.econbiz.de/10010339114
Saved in:
5
Incentive-compatible revenue management in queueing systems : optimal strategic delay
Afèche, Philipp
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
3
,
pp. 423-443
Persistent link: https://www.econbiz.de/10009782018
Saved in:
6
Optimising the service capacity by using a speed-up simulation
Mallor Giménez, Fermín
;
Mateo Collazos, Pedro M.
; …
- In:
European journal of industrial engineering : EJIE
2
(
2008
)
4
,
pp. 461-478
Persistent link: https://www.econbiz.de/10003746534
Saved in:
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