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isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~language:"eng"
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Customer service
10
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3
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2002-2005
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Kim, Sang Hyun
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Netessine, Serguei
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Grundlagen des After Sales Marketing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
63
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
International journal of production economics
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
International journal of business and economics
10
International journal of consumer studies
10
The journal of business & industrial marketing
10
European journal of operational research : EJOR
9
European research studies
9
Harvard business review : HBR
9
International journal of quality & reliability management
9
International journal of services, economics and management
9
Journal of travel and tourism marketing
9
Business horizons
8
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ECONIS (ZBW)
10
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1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
4
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
5
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
6
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
7
Product recalls in the medical device industry : an empirical exploration of the sources and financial consequences
Thirumalai, Sriram
;
Sinha, Kingshuk K.
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 376-392
Persistent link: https://www.econbiz.de/10008901435
Saved in:
8
Managing consumer returns in a competitive environment
Shulman, Jeffrey D.
;
Coughlan, Anne T.
;
Savaskan, R. Canan
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
Saved in:
9
Real-time delay estimation in overloaded multiserver queues with abandonments
Ibrahim, Rouba
;
Whitt, Ward
- In:
Management science : journal of the Institute for …
55
(
2009
)
10
,
pp. 1729-1742
Persistent link: https://www.econbiz.de/10003908998
Saved in:
10
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
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