//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~accessRights:"restricted"
~isPartOf:"International journal of production economics"
~isPartOf:"The journal of brand management : an international journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"CRM (Customer Relationship Management)"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
91
Relationship marketing
91
Consumer behaviour
56
Konsumentenverhalten
56
Brand management
48
Markenführung
48
Brand image
40
Markenimage
40
Brand
35
Markenartikel
35
Brand loyalty
16
Customer satisfaction
16
Kundenzufriedenheit
16
Social Web
15
Social web
15
Markentreue
12
Dienstleistungsqualität
11
Internet marketing
11
Online-Marketing
11
Service quality
11
Einzelhandel
10
Lieferantenmanagement
10
Retail trade
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Lieferkette
9
Supply chain
9
Emotion
7
Brand experience
6
Marketing management
6
Marketingmanagement
6
Social media
6
Beschwerdemanagement
5
Complaint management
5
Innovation
5
Loyalty
5
Multichannel strategy
5
Multikanalvertrieb
5
Online retailing
5
more ...
less ...
Online availability
All
Undetermined
Free
5
Type of publication
All
Article
91
Type of publication (narrower categories)
All
Article in journal
91
Aufsatz in Zeitschrift
91
Language
All
English
91
Author
All
Xu, Xun
4
Gil Saura, Irene
3
Šerić, Maja
3
Berenguer Contrí, Gloria
2
Chen, Jing
2
Confente, Ilenia
2
Jackson, Jonathan E.
2
Abdelkafi, Nizar
1
Abratt, Russell
1
Ahmadi, Hormoz
1
Akhtar, Pervaiz
1
Amorim, Marlene
1
Amorim, Pedro
1
Anabila, Peter
1
Anand, S. Joseph Jeya
1
Arslanagić-Kalajdžić, Maja
1
Arts, J. J.
1
Babić-Hodović, Vesna
1
Banerjee, Snehasish
1
Baxter, Stacey
1
Baylghomog, Steven W.
1
Bazargan, Amirhossein
1
Benioudakis, Myron
1
Bian, Yiwen
1
Brunetti, Federico
1
Büyüközkan, Gülçin
1
Carlson, Jamie
1
Chan, Hing Kai
1
Chatras, Clément
1
Cheikhrouhou, Soumaya
1
Chen, Bintong
1
Chen, Hao-Wei
1
Chen, Hsiangting Shatina
1
Chen, Xiangbo
1
Chen, Yi-Su
1
Chen, Youhua
1
Choi, Laee
1
Chua, Alton Y. K.
1
Colicev, Anatoli
1
Cooper, Tony
1
more ...
less ...
Published in...
All
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
International journal of production economics
The journal of brand management : an international journal
Journal of business research : JBR
468
Journal of retailing and consumer services
466
SpringerLink / Bücher
256
Industrial marketing management : the international journal for industrial and high-tech firms
241
International journal of hospitality management
190
The journal of services marketing
122
The journal of business & industrial marketing
95
Journal of strategic marketing
92
Journal of the Academy of Marketing Science
86
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
Journal of travel and tourism marketing
73
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
69
Marketing intelligence & planning
62
Journal of service management
56
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of service research
45
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
Springer eBook Collection
41
Journal of marketing analytics : JMA
38
more ...
less ...
Source
All
ECONIS (ZBW)
91
Showing
1
-
10
of
91
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Learning efficient in-store picking strategies to reduce customer encounters in omnichannel retail
Neves-Moreira, Fábio
;
Amorim, Pedro
- In:
International journal of production economics
267
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460472
Saved in:
2
The influence of COVID-19 pandemic on consumer-brand relationships : evidence of brand evangelism behaviors
Sashittal, Hemant Chaitanya
;
Jassawalla, Avan R.
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
3
,
pp. 245-260
Persistent link: https://www.econbiz.de/10014326918
Saved in:
3
The perceptual antecedents of brand anthropomorphism in the name-brand voice assistant context
Vernuccio, Maria
;
Patrizi, Michela
;
Šerić, Maja
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
4
,
pp. 302-317
Persistent link: https://www.econbiz.de/10014326922
Saved in:
4
Offering custom products using a C2M model : collaborating with an e-commerce platform
He, Bo
;
Mirchandani, Prakash
;
Yang, Guang
- In:
International journal of production economics
262
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014329763
Saved in:
5
Improving supply quality through the store-initiated returns in wholesale supply chains
Chen, Hao-Wei
- In:
International journal of production economics
261
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014336899
Saved in:
6
Optimal product aggregation for sales and operations planning in mass customisation context
Sali, Mustapha
;
Ghrab, Yahya
;
Chatras, Clément
- In:
International journal of production economics
263
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014437418
Saved in:
7
Enlightening the brand building-audience response link
Veloutsou, Cleopatra
- In:
The journal of brand management : an international journal
30
(
2023
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10014447407
Saved in:
8
Dynamic supplier competition and cooperation for buyer loyalty on service
Deligiannis, Michaelis
;
Liberopoulos, George
; …
- In:
International journal of production economics
255
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014282198
Saved in:
9
Coupon promotion and its cross-channel effect in omnichannel retailing industry : a time-sensitive strategy
Li, Zonghuo
;
Guan, Xu
;
Mei, Wanxia
- In:
International journal of production economics
258
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014282249
Saved in:
10
Supply chain antecedents of servitization : a study in ETO machinery companies
Masi, Antonio
;
Pero, Margherita
;
Abdelkafi, Nizar
- In:
International journal of production economics
258
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014282837
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->