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isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Advances in hospitality and leisure"
~subject:"Balanced scorecard"
~subject:"Unternehmenskultur"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Balanced scorecard
Unternehmenskultur
Beziehungsmarketing
33
Relationship marketing
33
Customer satisfaction
12
Kundenzufriedenheit
12
Deutschland
9
Germany
9
Hotel industry
4
Hotellerie
4
Measurement
4
Messung
4
Quality management
4
Qualitätsmanagement
4
Corporate culture
3
Ghana
3
Kundenbindungsprogramm
3
Loyalty program
3
Automotive industry
2
Balanced Scorecard
2
Call centre
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Callcenter
2
Dienstleistungsqualität
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Erfolgsfaktor
2
Kfz-Industrie
2
Lieferantenmanagement
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Marketing management
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Marketingmanagement
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Organisatorischer Wandel
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Organizational change
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Service quality
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Strategic management
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Strategisches Management
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Success factor
2
Supplier relationship management
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USA
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United States
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customer satisfaction
2
Air cargo transport
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BMW Group
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Töpfer, Armin
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Beckett, Nigel P.
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Blomme, Robert J.
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Dah, Helen M.
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Greff, Günter
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Honyenuga, Ben Q.
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Kil, Ad
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Advances in hospitality and leisure
Journal of business research : JBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of electronic customer relationship management : IJECRM
3
International journal of hospitality management
3
The journal of business & industrial marketing
3
The journal of services marketing
3
Australian journal of management
2
Beiträge zur Verhaltensforschung
2
Corporate brand and corporate reputation
2
Die Bank
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Europäische Kulturen in der Wirtschaftskommunikation
2
Innovating for trust
2
International journal of enterprise network management
2
Journal of business ethics : JOBE
2
Journal of marketing
2
Journal of marketing management : MM
2
Journal of retailing and consumer services
2
Journal of the Academy of Marketing Science
2
MSI reports : working paper series
2
Research
2
The TQM journal : the international review of organizational improvement
2
The journal of personal selling & sales management : JPSSM
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
6. Genossenschaftliche Arbeitstagung Südwest : 12. und 13. Mai 1998 in Fulda ; [Dokumentation]
1
Academia : revista Latinoamericana de administración
1
Academy of Management journal : AMJ
1
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
1
Amfiteatru economic : an economic and business research periodical
1
Australasian marketing journal
1
Benchmarking : an international journal ; BIJ
1
Berichte aus dem IWW / Rheinisch-Westfälisches Institut für Wasserforschung gemeinnützige GMBH
1
Bridging the gap between advertising academia and practice
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business horizons
1
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ECONIS (ZBW)
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Organizational readiness : key to successful CRM implementation in hotel industry
Dah, Helen M.
;
Blomme, Robert J.
;
Kil, Ad
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 129-145
Persistent link: https://www.econbiz.de/10014309284
Saved in:
2
Call Center-Strategien als interaktives Service Center-Management
Töpfer, Armin
;
Greff, Günter
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 789-818)
.
2008
Persistent link: https://www.econbiz.de/10003708711
Saved in:
3
Mitarbeiter- und organisationsbezogene Fähigkeiten für erfolgreiches Kundenmanagement
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 885-912)
.
2008
Persistent link: https://www.econbiz.de/10003708739
Saved in:
4
Qualitätsmanagement-Konzepte und Balanced Score Card (BSC) zur Steuerung und Optimierung der Kundenorientierung
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 925-947)
.
2008
Persistent link: https://www.econbiz.de/10003708777
Saved in:
5
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
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