//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"The journal of brand management : an international journal"
~subject:"Selling"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"CRM (Customer Relationship Management)"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Selling
Beziehungsmarketing
529
Relationship marketing
529
Lieferantenmanagement
212
Supplier relationship management
212
B-to-B-Marketing
151
Business-to-business marketing
151
Consumer behaviour
132
Konsumentenverhalten
132
Brand management
111
Markenführung
111
Brand image
86
Markenimage
86
Brand
71
Markenartikel
71
Customer satisfaction
61
Kundenzufriedenheit
61
Social Web
56
Social web
56
Customer value
55
Kundenwert
55
Marketing management
54
Marketingmanagement
54
Salespeople
49
Verkaufspersonal
49
Customer integration
44
Kundenintegration
44
Verkauf
39
Betriebliche Wertschöpfung
38
Value creation
38
Internet marketing
35
Online-Marketing
35
Confidence
34
Vertrauen
34
Firm performance
33
Unternehmenserfolg
33
Business network
32
Unternehmensnetzwerk
32
Dienstleistungsqualität
28
Service quality
28
more ...
less ...
Online availability
All
Undetermined
27
Free
1
Type of publication
All
Article
38
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
39
Aufsatz in Zeitschrift
39
Conference paper
3
Konferenzbeitrag
3
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
39
Author
All
Terho, Harri
4
Agnihotri, Raj
3
Bush, Alan J.
3
Moncrief, William C.
3
Chen, Annie Huiling
2
Grönroos, Christian
2
Haas, Alexander
2
Itani, Omar S.
2
La Rocca, Antonella
2
Nowlin, Edward L.
2
Peng, Norman
2
Shannahan, Kirby L. J.
2
Shannahan, Rachelle J.
2
Snehota, Ivan
2
Viio, Paul
2
Aarikka-Stenroos, Leena
1
Ancillai, Chiara
1
Arli, Denni
1
Babakus, Emin
1
Balboni, Bernardo
1
Baldauf, Artur
1
Banin, Abena Yeboah
1
Bauer, Carlos
1
Borg, Susanne Wiatr
1
Boso, Nathaniel
1
Cardinali, Silvio
1
Chaker, Nawar N.
1
Chen, Chuanming
1
Corsaro, Daniela
1
Davies, Iain A.
1
DeCarlo, Thomas E.
1
Dingus, Rebecca
1
Eggert, Andreas
1
Epler, Rhett T.
1
Fan, Hua
1
Flaherty, Karen E.
1
Franco-Santos, Monica
1
Gilliam, David A.
1
Grewal, Dhruv
1
Guenzi, Paolo
1
more ...
less ...
Published in...
All
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Industrial marketing management : the international journal for industrial and high-tech firms
The journal of brand management : an international journal
The journal of personal selling & sales management : JPSSM
23
The journal of business & industrial marketing
14
Journal of personal selling & sales management
11
Journal of business research : JBR
9
Journal of the Academy of Marketing Science
6
Journal of business-to-business marketing
5
SpringerLink / Bücher
5
Journal of marketing
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
European journal of operational research : EJOR
3
International journal of logistics : research and applications
3
Journal of business ethics : JOBE
3
Journal of retailing and consumer services
3
Journal of strategic marketing
3
Manufacturing & service operations management : M & SOM
3
The Oxford handbook of strategic sales and sales management
3
Asia Pacific journal of marketing and logistics
2
Business horizons
2
European journal of marketing
2
European journal of marketing : EJM
2
Führung von Vertriebsorganisationen : Strategie - Koordination - Umsetzung
2
Gabler Research / Unternehmensführung und Marketing
2
International journal of retail & distribution management
2
Journal of financial services marketing : JFSM
2
Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of research in marketing and entrepreneurship : JRME
2
Kundenmanagement & Electronic Commerce
2
Management for Professionals
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Springer eBook Collection
2
Value creation : strategies for the chemical industry
2
... für Dummies
1
Aktuelle Entwicklungslinien in der Finanzwirtschaft ; Teil 2
1
Amfiteatru economic : an economic and business research periodical
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian journal of management science and applications : AJMSA
1
Business Guides on the Go
1
Business and Economic Research : BER
1
Central European business review : CEBR
1
more ...
less ...
Source
All
ECONIS (ZBW)
39
Showing
1
-
10
of
39
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
B2B service sales on a digital multi-sided platform : transformation from value chains to value networks
Heikinheimo, Minna
;
Hautamäki, Pia
;
Julkunen, Saara
; …
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 26-39
Persistent link: https://www.econbiz.de/10014456183
Saved in:
2
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
3
Do salesforce management systems actually drive salesperson intentions?
Epler, Rhett T.
;
Schmitt, Laurianne
;
Mathis, David
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 42-57
Persistent link: https://www.econbiz.de/10014433598
Saved in:
4
The impact of performance measurement diversity on customer-oriented selling behavior
Kerr, Peter D.
;
Franco-Santos, Monica
- In:
Industrial marketing management : the international …
110
(
2023
),
pp. 56-67
Persistent link: https://www.econbiz.de/10014306694
Saved in:
5
Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
Saved in:
6
Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
Chaker, Nawar N.
;
Nowlin, Edward L.
;
Pivonka, Maxwell T.
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 127-144
Persistent link: https://www.econbiz.de/10013206400
Saved in:
7
Agency problems in solution selling : how customer perceptions of opportunism and customer characteristics impede their acceptance of outcome-based pricing
Pieringer, Eva C.
;
Totzek, Dirk
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 279-291
Persistent link: https://www.econbiz.de/10014226513
Saved in:
8
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
9
How to leverage relational gatekeepers to improve sales performance : moderating effects of gatekeeper-salesperson Guanxi and gatekeeper-buyer Guanxi
Ma, Bei
;
Zhang, Jing
- In:
Industrial marketing management : the international …
107
(
2022
),
pp. 108-119
Persistent link: https://www.econbiz.de/10014230260
Saved in:
10
The role of customer entertainment in B2B sales strategy : comparative insights from professional buyers and salespeople
Oakley, Jared
;
Bush, Alan J.
;
Moncrief, William C.
; …
- In:
Industrial marketing management : the international …
92
(
2021
),
pp. 190-201
Persistent link: https://www.econbiz.de/10012491015
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->