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isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Crisis management"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Crisis management
Beziehungsmarketing
262
Relationship marketing
262
Consumer behaviour
124
Konsumentenverhalten
124
Customer satisfaction
60
Kundenzufriedenheit
60
Einzelhandel
43
Retail trade
43
Dienstleistungsqualität
31
Service quality
31
Lieferantenmanagement
30
Supplier relationship management
30
Salespeople
25
Verkaufspersonal
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Marketing management
23
Marketingmanagement
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Online retailing
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Online-Handel
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Customer value
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Internet marketing
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Kundenwert
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Online-Marketing
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Brand management
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Markenführung
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Kundenbindungsprogramm
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USA
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United States
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Customer integration
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E-commerce
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Electronic Commerce
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Kundenintegration
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Social Web
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Social web
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Brand image
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Confidence
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Markenimage
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Arora, Sandeep
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Grunwald, Guido
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Kashmiri, Saim
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Töpfer, Armin
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
International journal of retail & distribution management
Journal of the Academy of Marketing Science
Corporate communications : an international journal
2
Gabler Edition Wissenschaft
2
The journal of services marketing
2
Auswirkungen von Krisen auf Wirtschaft, Recht und Gesellschaft
1
Business horizons
1
Cogent business & management
1
Ein Ratgeber aus der Beobachter-Praxis
1
Employee relations
1
Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
1
Genossenschaftliche Kooperation - anders wirtschaften!
1
Global business review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business communication : JBC
1
Journal of business ethics : JOBE
1
Journal of communication management : an international journal
1
Journal of managerial issues : JMI
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Krisenmanagement in der Praxis : von erfolgreichen Krisenmanagern lernen
1
Management decision : MD
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung : Herrn Prof. Dr. Dr. h.c. mult. Heribert Meffert zum 80. Geburtstag
1
Marketing letters : a journal of research in marketing
1
Roland Berger Strategy Consultants - Academic network
1
Strategy & leadership : a publication of Strategic Leadership Forum
1
The journal of private equity
1
Tourism management : research, policies, practice
1
Transportation research / E : an international journal
1
Working paper series : WPS
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ECONIS (ZBW)
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Me, myself, and I : influence of CEO narcissism on firms’ innovation strategy and the likelihood of product-harm crises
Kashmiri, Saim
;
Nicol, Cameron Duncan
;
Arora, Sandeep
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 633-656
Persistent link: https://www.econbiz.de/10011772288
Saved in:
2
How to solve product-harm crises in retailing? : empirical insights from service recovery and negative publicity research
Standop, Dirk
;
Grunwald, Guido
- In:
International journal of retail & distribution management
37
(
2009
)
11
,
pp. 915-932
Persistent link: https://www.econbiz.de/10009521952
Saved in:
3
Der Beitrag des Kundenbindungsmanagements zum Sanierungserfolg von Unternehmen
Töpfer, Armin
;
Lehr, Daniela
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 555-569)
.
2008
Persistent link: https://www.econbiz.de/10003708644
Saved in:
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