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isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~isPartOf:"Journal of retailing and consumer services"
~person:"Fernandes, Teresa"
~subject:"Dienstleistungsqualität"
~subject:"Social Web"
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Dienstleistungsqualität
Social Web
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Fernandes, Teresa
Prentice, Catherine
8
Hollebeek, Linda D.
4
Rana, Nripendra P.
4
Carlson, Jamie
3
Gong, Taeshik
3
Harun, Ahasan
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Harvard-Business-Manager : das Wissen der Besten
Journal of retailing and consumer services
Journal of strategic marketing
4
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing theory and practice : JMTP
1
Services marketing quarterly
1
The journal of brand management : an international journal
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Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
2
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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