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isPartOf:"Human performance"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Personnel psychology : a journal of applied research"
~subject:"Austauschtheorie"
~subject:"Dienstleistungsqualität"
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Human performance
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Personnel psychology : a journal of applied research
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Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
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Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
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1
Dynamic effects of newcomer salespersons' peer relational exchanges and structures on performance
Claro, Danny Pimentel
;
Ramos, Carla
;
Gonzalez, Gabriel R.
; …
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012288646
Saved in:
2
Deeds that help and words that hurt : helping and gossip as moderators of the relationship between leader-member exchange and advice network centrality
Erdogan, Berrin
;
Bauer, Talya N.
;
Walter, Jorge
- In:
Personnel psychology : a journal of applied research
68
(
2015
)
1
,
pp. 185-214
Persistent link: https://www.econbiz.de/10010520727
Saved in:
3
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
Saved in:
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