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isPartOf:"Human relations"
~isPartOf:"Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Mitarbeiterbindung"
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Human relations
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
Managing service quality : MSQ ; an international journal
SA journal of human resource management : SAJHRM
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Case studies on outsourcing trends ; Vol. 1
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Economic and industrial democracy
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International journal of contemporary hospitality management
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International journal of intelligent enterprise : IJIE
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International journal of learning and change : IJLC
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International journal of services and operations management
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International journal of services technology and management
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International journal of work innovation : IJWI
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Journal for global business advancement : JGBA
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Journal of economic psychology : research in economic psychology and behavioral economics
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Journal of risk and financial management : JRFM
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Journal of service management
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Journal of strategic marketing
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LiM-Arbeitspapiere / Lehrstuhl für Innovatives Markenmanagement (LiM), Universität Bremen, Fachbereich Wirtschaftswissenschaft
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Personnel psychology : a journal of applied research
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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The international journal of human resource management
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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
2
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
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