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isPartOf:"Human relations"
~isPartOf:"Omega : the international journal of management science"
~isPartOf:"Work, employment & society : a journal of the British Sociological Association"
~subject:"United Kingdom"
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Human relations
Omega : the international journal of management science
Work, employment & society : a journal of the British Sociological Association
Developments in the call centre industry : analysis, changes, and challenges
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Economic and industrial democracy : EID ; an international journal
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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Handbook of innovation in public services
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Organizing and managing in the era of globalization
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Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
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e-Economy : rhetoric or business reality?
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An explanation of cross-national variation in call centre job quality using institutional theory
Holman, David
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10009741329
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2
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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3
Beneath the glass ceiling : explaining gendered role segmentation in call centres
Scholarios, Dora
;
Taylor, Phil
- In:
Human relations
64
(
2011
)
10
,
pp. 1291-1319
Persistent link: https://www.econbiz.de/10009373102
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4
Emotional management in a mass customised call centre : examining skill and knowledgeability in interactive service work
Jenkins, Sarah
;
Delbridge, Rick
;
Roberts, Ashley
- In:
Work, employment & society : a journal of the British …
24
(
2010
)
3
,
pp. 546-564
Persistent link: https://www.econbiz.de/10009383849
Saved in:
5
"Full of sound and fury, signifying nothing" : interrogating new skill concepts in service work ; the view from two UK call centres
Lloyd, Caroline
;
Payne, Jonathan
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
4
,
pp. 617-634
Persistent link: https://www.econbiz.de/10003935275
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