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isPartOf:"International journal of hospitality management"
~accessRights:"restricted"
~isPartOf:"Total quality management & business excellence"
~subject:"Hospitality industry"
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Search: subject_exact:"Servicequalität"
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Hospitality industry
Dienstleistungsqualität
364
Service quality
364
Customer satisfaction
205
Kundenzufriedenheit
205
Consumer behaviour
167
Konsumentenverhalten
167
Beziehungsmarketing
107
Relationship marketing
107
Hotel industry
90
Hotellerie
90
Gastronomie
64
Restaurant industry
64
Hospital
62
Krankenhaus
62
Quality management
53
Qualitätsmanagement
53
Customer service
50
Kundenservice
50
Emotion
48
Beschwerdemanagement
31
Complaint management
31
Gesundheitsversorgung
31
Health care
31
Satisfaction
30
service quality
30
Arbeitsverhalten
28
Gastgewerbe
28
Product quality
28
Produktqualität
28
Work behaviour
28
Arbeitszufriedenheit
27
Job satisfaction
27
Dienstleistungssektor
21
Robot
21
Roboter
21
Service industry
21
Tourism employees
21
Tourismusberufe
21
Gesundheitswesen
20
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28
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English
28
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Aattila, Anna S.
1
Ahmad, Wasim
1
Avloniti, A.
1
Bai, Billy
1
Bento, Graziela dos Santos
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Brown, Lorraine
1
Cheng, Tan
1
Christou, P.
1
Chung, Namho
1
Dimitriou, Christina K.
1
Edwards, John S. A.
1
Fabjan, Daša3
1
Farmaki, A.
1
Ferrari, Daniela
1
Filimonau, Viachaslau
1
Gebbels, Maria
1
Guchait, Priyanko
1
Guo, Yulang
1
Harkison, Tracy
1
Harrigan, Kathryn Rudie
1
Hartwell, Heather
1
Hemmington, Nigel
1
Huck, Lukas
1
Ivanov, Stanislav
1
Johns, Nick
1
Kabadayi, Sertan
1
Kallmünzer, Andreas
1
Kang, Sung-Eun
1
Kazakov, Sergey
1
Kim, Hyunsu
1
Kirillova, Ksenia
1
Knežević, Mladen
1
Kobuszewski Volles, Barbara
1
Koo, Chulmo
1
Kukulj, Staša
1
Lai, Pei-Chun
1
Li, Minglong
1
Liao, Yingkai
1
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International journal of hospitality management
Total quality management & business excellence
International journal of contemporary hospitality management
14
Journal of hospitality marketing & management
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Tourism management : research, policies, practice
7
Journal of hospitality and tourism insights
3
International journal of electronic marketing and retailing : IJEMR
2
International journal of productivity and quality management : IJPQM
2
Journal of Islamic marketing
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Service business
2
The Cornell hospitality quarterly
2
The service industries journal
2
Tourism and hospitality research : THR
2
Tourism, Hospitality & Event Management
2
Asia Pacific business review
1
Bridging tourism theory and practice
1
Business Guides on the Go
1
Chinese management studies
1
Health care management review : HCM review
1
Health economics
1
Human performance
1
International journal of business and globalisation : IJBG
1
International journal of business environment : IJBE
1
International journal of networking and virtual organisations : IJNVO
1
International journal of pharmaceutical and healthcare marketing
1
International journal of services, economics and management
1
International journal of technology marketing : IJTMkt
1
Inventi impact: service sector
1
Journal of economic issues : jei
1
Journal of family business management : JFBM
1
Journal of global marketing
1
Research handbook on services management
1
Rock Center for Corporate Governance at Stanford University Working Paper
1
Rock Center for Corporate Governance at Stanford University working paper series
1
Services marketing quarterly
1
Springer eBook Collection
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Kang, Sung-Eun
;
Koo, Chulmo
;
Chung, Namho
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014311454
Saved in:
3
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
4
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
5
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
6
Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry
Schwepker, Charles H. <Jr.>
;
Dimitriou, Christina K.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495093
Saved in:
7
Commercial hospitality in tourism : a global comparison of what culturally matters
Walters, Gabby
;
Huck, Lukas
;
Robinson, Richard N. S.
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547919
Saved in:
8
Fine-dining in prisons : online TripAdvisor reviews of The Clink training restaurants
Gebbels, Maria
;
McIntosh, Alison
;
Harkison, Tracy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547920
Saved in:
9
To dine or not to dine? : collective wellbeing in hospitality in the COVID-19 era
Tuzovic, Sven
;
Kabadayi, Sertan
;
Paluch, Stefanie
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547967
Saved in:
10
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
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