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isPartOf:"International journal of hospitality management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Total quality management & business excellence"
~person:"Lynn, Michael"
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Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Tipping behaviour
4
Trinkgeld
4
Consumer behaviour
2
Cruise
2
Cruise industry
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Gastronomie
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Konsumentenverhalten
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Kreuzfahrt
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Restaurant industry
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Tipping policy
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Employee-theft
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Pricing strategy
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Relationship marketing
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Restaurant tipping
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Service charges
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Service sweethearting
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Tipping
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customer retention
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customer satisfaction
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customer spending
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tip recommendations
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tipping
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Lynn, Michael
Han, Heesup
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Mattila, Anna S.
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Jang, Soocheong
9
Guchait, Priyanko
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6
Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Qu, Hailin
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Terwiesch, Christian
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Torres, Edwin N.
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Wang, Xingyu
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Ali, Faizan
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Bilgihan, Anil
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Chan, Carri W.
3
DiPietro, Robin B.
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International journal of hospitality management
Management science : journal of the Institute for Operations Research and the Management Sciences
Total quality management & business excellence
Applied economics letters
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The journal of socio-economics
1
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ECONIS (ZBW)
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1
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
2
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
3
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
4
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
Saved in:
5
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
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