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isPartOf:"International journal of hospitality management"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Gastgewerbe"
~subject:"Quality management"
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Gastgewerbe
Quality management
Dienstleistungsqualität
435
Service quality
435
Customer satisfaction
218
Kundenzufriedenheit
218
Consumer behaviour
200
Konsumentenverhalten
200
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
124
Relationship marketing
124
Gastronomie
105
Restaurant industry
105
Hospital
63
Krankenhaus
63
Customer service
58
Kundenservice
58
Emotion
52
Beschwerdemanagement
44
Complaint management
44
Hospitality industry
43
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Satisfaction
30
Qualitätsmanagement
29
Tourism employees
29
Tourismusberufe
29
USA
26
United States
26
Gesundheitsversorgung
25
Health care
25
Product quality
24
Produktqualität
24
Viral marketing
24
Virales Marketing
24
Hospitality
23
Dienstleistungssektor
21
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English
69
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Butcher, Ken
2
Han, Heesup
2
Lee, Jin-soo
2
Sparks, Beverley
2
Wong, IpKin Anthony
2
Aattila, Anna S.
1
Agrawal, Anupam
1
Ahmad, Wasim
1
Ai, Jin
1
Allon, Gad
1
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1
Ariffin, Ahmad Azmi M.
1
Ariza-Montes, Antonio
1
Avloniti, A.
1
Back, Ki-Joon
1
Bai, Billy
1
Bassamboo, Achal
1
Batt, Robert J.
1
Bento, Graziela dos Santos
1
Bizjak, Boštjan
1
Boiral, Olivier
1
Bolling, Steven F.
1
Borghi, Matteo
1
Brown, Lorraine
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Chan, Elisa K. Y.
1
Chang, Ya-Yuan
1
Chen, Cheng-Ta
1
Chen, Cheng-ta
1
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1
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1
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1
Chi, Yan-Ping
1
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1
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1
Christou, P.
1
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1
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International journal of hospitality management
Manufacturing & service operations management : M & SOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
66
The TQM journal : the international review of organizational improvement
64
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of contemporary hospitality management
40
International journal of quality and service sciences
32
International journal of services and operations management
31
International journal of production research
23
Journal of hospitality marketing & management
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
Health care management review : HCM review
19
Journal of retailing and consumer services
19
The service industries journal
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Managing service quality : MSQ ; an international journal
15
Tourism management : research, policies, practice
15
Amfiteatru economic : an economic and business research periodical
14
European research studies
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Service business
14
Cogent business & management
13
International journal of business information systems : IJBIS
13
International journal of services, economics and management
13
International journal of production economics
12
Journal of business research : JBR
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Administrative Sciences : open access journal
9
Benchmarking : an international journal
9
Business process management journal
9
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ECONIS (ZBW)
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1
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
2
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
3
Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Kang, Sung-Eun
;
Koo, Chulmo
;
Chung, Namho
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014311454
Saved in:
4
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
5
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
6
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
7
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
8
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
9
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
10
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
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