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isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~subject:"Gastgewerbe"
~subject:"Produktqualität"
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Search: subject_exact:"Servicequalität"
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Gastgewerbe
Produktqualität
Dienstleistungsqualität
693
Service quality
693
Customer satisfaction
312
Kundenzufriedenheit
312
Consumer behaviour
255
Konsumentenverhalten
255
Beziehungsmarketing
190
Relationship marketing
190
Hotel industry
144
Hotellerie
144
Gastronomie
109
Restaurant industry
109
Customer service
72
Kundenservice
72
Hospital
68
Krankenhaus
68
Beschwerdemanagement
60
Complaint management
60
Emotion
59
Dienstleistungssektor
51
Service industry
51
Hospitality industry
49
Arbeitszufriedenheit
41
Job satisfaction
41
Arbeitsverhalten
37
Work behaviour
37
Taiwan
36
Satisfaction
32
Quality management
31
Qualitätsmanagement
31
Tourism employees
30
Tourismusberufe
30
USA
30
United States
30
Gesundheitsversorgung
29
Health care
29
Performance measurement
28
Performance-Messung
28
Product quality
27
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Han, Heesup
4
Teng, Chih-ching
3
Butcher, Ken
2
Lee, Seul Ki
2
Sparks, Beverley
2
Aattila, Anna S.
1
Ahmad, Wasim
1
Ai, Jin
1
Almanza, Barbara
1
Anderson, Sidney T.
1
Ariffin, Ahmad Azmi M.
1
Ariza-Montes, Antonio
1
Avloniti, A.
1
Bai, Billy
1
Barrera, Ramón Barrera
1
Barrows, Clayton W.
1
Bento, Graziela dos Santos
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
Bonn, Mark Andrew
1
Borghi, Matteo
1
Brown, Lorraine
1
Carrión, Gabriel Cepeda
1
Chan, Elisa K. Y.
1
Chan, Ping-Yu
1
Chang, Jung-hua
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Chen, Xiayu
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Cho, Meehee
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Christou, P.
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1
Dainty, Andrew
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Dallinger, Ioana
1
David, Alex Hugh
1
Dawson, Mary
1
Deng, Wei-jaw
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Published in...
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International journal of hospitality management
The service industries journal
International journal of contemporary hospitality management
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
33
Journal of hospitality marketing & management
22
International journal of productivity and quality management : IJPQM
19
Total quality management & business excellence
18
The TQM journal : the international review of organizational improvement
16
International journal of quality & reliability management
15
Journal of business research : JBR
14
Tourism management : research, policies, practice
14
International journal of production research
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of retailing and consumer services
13
Quality management journal : QMJ
13
International journal of industrial organization
12
Journal of travel and tourism marketing
12
Cogent business & management
9
European journal of operational research : EJOR
9
European research studies
9
International journal of production economics
9
International journal of quality and service sciences
9
NBER Working Paper
9
NBER working paper series
8
Journal of health economics
7
OECD Health Statistics
7
Tourism economics : the business and finance of tourism and recreation
7
International journal of electronic marketing and retailing : IJEMR
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Manufacturing & service operations management : M & SOM
6
Service business
6
The journal of services marketing
6
Applied economics
5
Asia Pacific journal of marketing and logistics
5
Health economics
5
Journal of economic behavior & organization : JEBO
5
Journal of hospitality and tourism insights
5
Managing service quality : MSQ ; an international journal
5
Services marketing quarterly
5
The Cornell hospitality quarterly
5
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ECONIS (ZBW)
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1
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
2
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
3
Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Kang, Sung-Eun
;
Koo, Chulmo
;
Chung, Namho
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014311454
Saved in:
4
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
5
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
6
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
7
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
8
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
9
Impacts of quality certification on online reviews and pricing strategies in the hospitality industry
Sutherland, Ian
;
Sim, Youngseok
;
Lee, Seul Ki
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435926
Saved in:
10
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
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